Data Protection Policy

Sybet's Privacy Policy — Your information is safe with us

Sybet takes your personal information seriously. In this Privacy Policy, we explain in detail what information is collected, how it is used, who it is shared with, and what your rights are.

Last Updated: January 2026

By using the Sybet platform, you agree to this Privacy Policy. Your information is never sold to third parties.

How We Protect Your Privacy

The Core Pillars of Your Data Protection at Sybet

Encrypted Data Storage

All your personal and financial information at Sybet is protected with SSL encryption and advanced cybersecurity technology. No unauthorized party can access your data.

Sale of Data Prohibited

Sybet never sells your personal information to advertisers or third parties. Your data is used solely for service improvement and legal compliance.

User Controls

You can view, correct, or request deletion of your stored information at any time. You are the sole owner of your data.

Regular Security Audits

Sybet regularly conducts system audits through third-party security experts. Any vulnerabilities are identified and resolved promptly.

Limited Data Retention

Sybet stores only the information that is necessary. Unused data is automatically deleted after a set period, keeping your privacy protected.

Marketing Controls

You can unsubscribe from Sybet's promotional messages at any time. No marketing communications will be sent without your consent.

1Introduction

Sybet (sybet.onl) is an internationally licensed online betting and gaming platform. We place the highest priority on our users' privacy. This Privacy Policy ("Policy") describes in detail how personal information collected through the Sybet platform is processed.

This Policy applies to all Sybet services — including the website, mobile application, and other digital channels. By using the Sybet platform, you are considered to have fully accepted the terms of this Privacy Policy.

This Privacy Policy has been prepared in English to ensure our Bangladeshi users can easily understand it. If anything is unclear, please reach out to our support team.

2What Information We Collect

The following types of information are collected for registration and service delivery on the Sybet platform:

Type of Information Example Reason for Collection
Identity Information Name, date of birth, NID number KYC Verification & Age Confirmation
Contact Information Mobile number, email address Account Registration & Communication
Financial Information Mobile banking number, transaction history Processing Deposits and Withdrawals
Gaming Activity Betting history, win and loss records Service Improvement and Issue Resolution
Technical Information IP address, device type, browser Ensuring Security and Preventing Fraud

Beyond the information listed above, Sybet may also collect data in other situations — such as customer service call recordings, live chat history, and records of participation in promotional activities.

3How Your Information Is Used

Sybet uses the information it collects for the following purposes:

  • Creating, managing, and securing your account
  • Processing deposit and withdrawal transactions
  • Completing the KYC (Know Your Customer) verification process
  • Preventing fraud, money laundering, and other illegal activities
  • Providing Customer Service and Support
  • Sending personalized promotions and bonus offers (subject to your consent)
  • Improving platform performance and developing new features
  • Fulfilling legal obligations and reporting to regulatory authorities
  • Providing responsible gaming support

Sybet never shares your information with third parties for advertising purposes or in exchange for financial gain.

4Who Your Information Is Shared With

Sybet may share information with third parties under specific circumstances and subject to strict conditions:

  • Payment Providers: Mobile banking services such as bKash, Nagad, and Rocket — used solely to complete transactions.
  • Licensing Authority: International gaming regulatory bodies — for the purpose of fulfilling legal obligations.
  • Technology Partners: Cybersecurity and data storage provider — for platform operations.
  • Law Enforcement Agencies: In response to a court order or legal claim — only to the extent required.

Outside of the above cases, Sybet does not share your information with any third party. If you notice any suspicious activity, contact our support team immediately.

5Cookie Policy

Sybet uses cookies on its website and app. Cookies are small digital files stored on your device that help improve your browsing experience.

We use the following types of cookies:

  • Essential Cookies: Essential for the platform to function properly. Blocking these cookies will disrupt the service.
  • Functional Cookies: To remember your preferences and settings — such as language selection.
  • Analytics Cookies: For collecting platform usage statistics — used to improve our services.
  • Security Cookies: For fraud detection and account security.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the proper functioning of some Sybet services.

6Our Data Protection Measures

Sybet follows industry-standard technologies and practices to protect your information:

  • All data transfers are secured with 256-bit SSL/TLS encryption.
  • Stored data is kept in an encrypted database where unauthorized access is completely prevented.
  • Accounts are secured using a two-factor authentication (2FA) system.
  • Regular security audits and penetration testing are conducted.
  • Sybet staff may only access user information as required by their specific role and responsibilities.
  • If a data breach is detected, affected users will be notified within the designated timeframe.

That said, no system on the internet is 100% secure. Keep your password confidential and avoid logging in on unfamiliar devices.

7Data Retention Period

Sybet retains user information in accordance with the following policies:

  • All information is retained for as long as the account remains active.
  • Financial transaction records are generally retained for up to 5 years after account closure, as required by legal obligations.
  • KYC documents are retained for a specified period in accordance with regulatory authority guidelines.
  • Gaming history is deleted 2 years after account closure.
  • Marketing communication data is removed promptly upon unsubscription.

8Your Rights

As a Sybet user, you have the following rights:

Right to Access Information

You can find out what information Sybet holds about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

Under certain conditions, you may request that your information be deleted.

Right to Restrict Processing

You may request that we stop using your information for specific purposes.

Right to Data Portability

You can export your information in a portable format.

Right to Object

You may object to the processing of your information for specific purposes.

To exercise any of these rights, contact the Sybet support team by email. Your request will be processed within 30 business days.

9Protection of Minors' Data

Sybet strictly refrains from providing services to anyone under 18. Age is verified at registration, and date of birth is confirmed during the KYC process.

If Sybet becomes aware that a minor has registered an account using false information, that account will be closed immediately and all associated data will be deleted.

If parents believe their child is using the Sybet platform, they should contact our support team immediately.

10Privacy Policy Updates

Sybet may update this Privacy Policy when necessary. If any significant changes are made, we will notify you via your registered email or through a notice on the platform.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

Last Updated: January 2026. Contact our support team to request a copy of a previous version.

11Get in Touch

For any questions, requests, or complaints regarding the Privacy Policy, please contact Sybet's dedicated privacy team:

Live Chat
24/7 Support Available
Response Time
Within 30 business days

General FAQs

Frequently Asked Questions About the Privacy Policy

No. Sybet never sells or transfers your mobile number or any personal information to third parties. Only the relevant mobile banking service receives the necessary data for payment processing, and strictly under a confidentiality agreement.

Copies of NID or passport submitted for KYC verification are retained for a specified period in accordance with international gaming regulatory guidelines. Financial records are typically kept for up to 5 years after account closure, as required by legal obligations.

You may request that your data be deleted. However, certain information — such as financial transaction records — must be retained for a specified period due to legal obligations. Once that period expires, the relevant data will be permanently deleted.

Click the "Unsubscribe" link at the bottom of any promotional email, or contact our support team. Your request will be processed within 48 hours. Please note that even after opting out of marketing, important account-related messages will continue to be sent.

Yes, Sybet retains gaming history — primarily to ensure responsible gaming, improve our services, and resolve disputes. This information is never shared with third parties and is permanently deleted 2 years after account closure.
Safe & Trusted

Play at Sybet with Your Privacy Protected

Your personal information is completely secure at Sybet. Open an account today and enjoy the best betting experience in Bangladesh.

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